Cisco's Organizational Structure and its Collaborative Approach to Decision Making


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Case Details:
Case Code : HROB132
Case Length : 25 pages
Period : 2001-2010
Pub Date : 2010
Teaching Note :Not Available
Organization : Cisco Systems, Inc.
Industry : Information Technology
Countries : US; Global

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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"This is business as usual at Cisco, given our collaborative structure of councils, boards and working groups to be able to effectively execute on multiple fronts. Time will tell if we are right but the tangible results indicate that the business models based on collaboration may be the most effective way to drive a successful global business today." 1

- John T. Chambers, Chairman and CEO, Cisco Systems Inc., on the company's business performance, in November 2009.

"It [2009] was a pretty enlightening year... When you do four acquisitions in a quarter -- two of them multibillion dollar -- you really do have to have your teams moving in a couple of directions. And you have to coordinate them. That's a perfect example of how they've been utilizing cross-functional teams." 2

Catharine Trebnick, Avian Securities, LLC3, on Cisco's performance and organizational structure, in December 2009.

"What happens when decisions get made by committees? They don't get made [...] There are probably government agencies that have more streamlined bureaucracies." 4

- Henry Blodget, CEO & Editor-in-Chief, The Business Insider5, on Cisco's organizational structure, in August 2009.

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1] "Cisco Systems F1Q10 (Qtr End 10/24/09) Earnings Call Transcript," http://seekingalpha.com, November 5, 2009.
2] Jim Duffy, "Cisco Will be Hard Pressed to Match 2009," www.itworldcanada.com, December 17, 2009.
3] Avian Securities, LLC is a brokerage service and information technology research firm with offices in Boston and New York.
4] Henry Blodget, "Has Cisco's John Chambers Lost His Mind?" www.businessinsider.com, August 6, 2009.
5] The Business Insider is a business news site owned by Silicon Alley Insider, Inc.

 

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